Business Process Outsourcing Provider for Customer and Service Processes

The company is a specialised provider of outsourced customer-facing business processes in B2B and B2C environments for well-known clients in the automotive, motorcycle and consumer-goods industries. Its services cover complete customer support across the entire customer and aftersales chain, from hotlines and digital customer support to recall and quality management, technical dealer support and front-office services for retail operations.

The company also performs additional office activities and manages brand communication with end customers and dealers on behalf of its clients. By combining deep technical industry expertise, agile problem-solving and brand-consistent communication, it has positioned itself as a reliable partner for demanding, business-critical service processes.

The company serves an established customer base of internationally recognised automotive and consumer-goods brands and benefits from long-standing, continuously growing customer relationships and a strong understanding of the respective industries' core operating processes.

Its business model is based on deep integration into clients' processes, resulting in long-term customer relationships and highly recurring revenues. The continued internationalisation of existing customer relationships and the ongoing trend towards outsourcing customer-facing processes offer additional growth opportunities.